Privacy Policy

Effective Date: 1/26/2026
Last Updated: 1/26/2026

Welcome to Vine Counseling (“we,” “us,” or “our”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how information is collected, used, and protected when you visit our website, request information, or use our online services.

Who We Are

Vine Counseling
Massachusetts, United States
Phone: 508-426-4116 X100
Email: staci.jackson@vinecounselingma.com

If you have questions about this Privacy Policy, please contact us using the information above.

This Website Is Not for Emergencies

This website is not intended for crisis or emergency situations.
If you are experiencing an emergency, call 911 or go to the nearest emergency room.

You may also call or text 988 for the Suicide & Crisis Lifeline (U.S.)

Information We Collect

A. Information You Provide

When you complete forms on this website (such as booking a free consultation or requesting an appointment), we may collect:

Name
Phone number
Email address
Preferred method of contact (email, text, or call)
Best time to reach you or schedule appointments
Name of the person seeking services (if different)

Please do not include sensitive clinical or mental health details in website forms.

B. Automatically Collected Information

When you visit our website, we may collect limited technical information such as:

Browser type and device information
IP address (general location only)
Pages visited and time spent on the site

This information helps us understand how the website is used and improve functionality.

Client Portal, Scheduling & TherapyNotes

We use TherapyNotes, a HIPAA‑compliant electronic health record (EHR) and client portal system, for:

Scheduling
Secure messaging
Intake forms
Clinical documentation
Billing (if applicable)

Information submitted through TherapyNotes is governed by their security standards and our Notice of Privacy Practices, which is provided to clients separately and applies to protected health information (PHI).

How We Use Your Information

We use collected information to:

Respond to inquiries
Schedule consultations and appointments
Communicate with you based on your preferences
Improve our website and services
Comply with legal, ethical, and professional obligations

HIPAA & Massachusetts Privacy Laws

If you become a client, your clinical information is protected under HIPAA and applicable Massachusetts privacy laws.

Website contact forms and general email inquiries may not be considered HIPAA‑secure.

Clients receive a separate Notice of Privacy Practices explaining how protected health information is used and disclosed.

Cookies & Website Analytics

Our website may use cookies or basic analytics tools to understand how visitors interact with the site (for example, which pages are visited most often).

We do not collect personal or clinical information through analytics
We do not sell or share your information for marketing purposes
You can disable cookies through your browser settings

(See Section 2 below for a simple explanation of analytics.)

Electronic Communication (Email & Text)

If you choose to communicate with us via email or text, you acknowledge that these methods may not be fully secure. You may opt out of electronic communication at any time.

For sensitive or clinical information, we encourage use of the secure client portal.

Testimonials

Testimonials are published only with written permission. You may request removal of a testimonial at any time by contacting us.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no website or electronic communication method can guarantee absolute security.

Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect personal information from children through this site.

Your Rights

You may request access to, correction of, or deletion of your personal information where permitted by law by contacting us directly.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.